Policies

Bencer & Hazelnut Policies
Please note by placing an order and ticking the agree to terms & conditions box at checkout you agree to understanding the following: 

Returns & Exchange 

We are unable to refund, return or exchange items (excluding faulty items). 
Please consider this prior to ordering and when selecting appropriate sizing. 
We are unable to refund/exchange due to shipping delays out of our control. 
We are not guarantee arrival in time for specific dates as shipping time frames are out of our control.

Faulty items

If you believe an item to be faulty please contact us within 7 days of delivery. 
Please provide images detailing fault. If faulty, the item will be replaced. 
If we are no longer able to provide the same item, we will offer a refund or selection of another item. 
Please note, all faults will need to be checked by Bencer & Hazelnut. 
All items are quality checked prior to dispatch. 

Preorders

Where a preorder is offered all dates are estimate only.
We are unable to provide specific dates as delivery time frames can vary. 
Please see our preorder updates page for the most up to date info on when preorders will arrive/ship.

Sizing 

We are unable to exchange or refund due to sizing error. 
Please see all size guides prior to selecting. 

Resale of products 

Please note authorisation must be provided for the resale of our products. 
We do not allow the sale of our products at markets, including FB Marketplace. 

 

Kindness 

Our above policies/information is available prior to ordering, by order customers are agreeing to understanding all Bencer & Hazelnut policies, we will not tolerate any nastiness or bullying from customers in regards to any policies (or at all). 
If the above policies are not suitable, we have a number of stockists who have varying policies that may be better suited.