We are not able to refund, change, cancel or alter orders once placed.
By ordering you accept this, including preorder agreement that we are unable to control delays and no refunds/cancellations can be made.
We are not able to combine orders due to weight on label.
If you would like your in stock items shipped prior to preorder items you must select the preorder shipping at checkout.
Preorder dates are estimate only and whilst we will do our best to get items to you on time, cannot guarantee there will be no delays.
We are unable to cancel, change or refund due to shipping delays out of our control.
How can I contact Bencer & Hazelnut?
You can reach us via email- firstname.lastname@example.org -we do our best to respond to you within 48 hours.
How long will my order take before it is shipped?
We ship on Monday and Friday mornings.
How long will my order take to arrive (within Aus)?
We upgrade all domestic parcels to Express post at our own cost, this means your order should only take 1-2 days from dispatch.
Sometime AP incur delays which we cannot control and may take a little longer, at times we have seen parcels to WA take 1-2 weeks.
Please note if you have a preorder you will need to add the preorder time to your estimate.
You may receive tracking automatically at the time of order, your order will ship in full once preorder items arrive (unless you choose otherwise at shipping checkout) please note your tracking will change "It's on its way" - this means it has been picked up from us.
International orders and taxes
Please note international orders can take up to 3 months to arrive, this is out of control and by purchasing you are accepting this possible time frame, orders will not be cancelled or refunded due to this. We do not take responsibility for any charges incurred upon arrival in your country, please consider this when purchasing.
Do you exchange or refund?
We do not exchange or refund due to change of mind, sizing or mistakenly ordered.
If you find any faults with your item please contact us within 3 days of arrival.